Tech tips: Handling plug-in problems

Followers are reporting some difficulties watching our streams this year. The most common complaints are ‘I am seeing a black box instead of video’ and ‘I am logged into chat but can’t see anything’.

The Decorah, Decorah North, and GSB streams are still being presented via Flash. At one point, Flash was the premier technology for providing animated and dynamic content online. However, the browser and technical industry has been slowly transitioning away from it for years and many modern browsers now require Flash to be enabled by users. Ustream has told us that they will be transitioning our streams away from Flash soon, but in the meantime, visit this page: http://www.raptorresource.org/data-tools/technical-tips-and-tricks/ and scroll down to ‘I can’t view the video stream/I can’t participate in chat!’ for instructions to enable your Flash plug-in.

If these steps don’t work, file a ticket with Ustream here: https://www.ustream.tv/support-ticket and give us an email at moderatedchat@raptorresource.org.

Thank you, and we feel your pain on this issue!