Feed Problems

Getting the Decorah Eagle Stream to Work Again and Ustream Troubleshooting How-Tos

Click here for our .pdf troubleshooting guide before you read the rest of this. Thanks for the excellent guide, Jolly!

These solutions will not work for everyone - I think there may be some security issues for those of you running the stream at work. If they don't work, file a ticket with ustream and let the know there is a problem. Here is the link: http://www.ustream.tv/support-ticket

Here goes:

Clear Your Cache

If you haven't done it, clear your cache. There are two methods, and you can use both. First, open Tools>Internet Options and press the Delete button. After that is done, clear it again by pressing the F12 key and selecting Cache> Clear Browser Cache. After clearing the cache, close your browser and reboot the computer. Reopen the browser and go to www.ustream.tv/decoraheagles to test.

Opening Tools >Internet Options

Clear Cache Method #1: (make sure the Preserve Favorites box at top is unchecked).

Clear Cache Method #2

Check Your Compatibility Settings

First, open Tools>Compatibility Settings and uncheck all three boxes. After clearing the cache, close your browser and reboot the computer. Reopen the browser and go to www.ustream.tv/decoraheagles to test.

Compatibility View Settings

These three should be unchecked per graphic

Check Shockwave Add On

Check to make sure your Shockwave plug-in is enabled and up to date. Open Tools>Internet Options and select the Programs Tab. Click the Manage Add-Ons button. Click on the Shockwave object, which should be enabled. After you have clicked on the object, take a look at the version number. If it is earlier than this - 11.1.102.55 - you may need to update. You can update here: http://get.adobe.com/shockwave/

Managing Add Ons

Check Multimedia Settings

Check your multimedia settings. I have attached a screenshot of what they should look like. To check the settings, open Tools>Internet Options and select the Advanced tab. Scroll through the settings until you come to the multimedia settings and make sure the options are set per the attached screenshot. If they aren't, click into the boxes. Press the Okay button when you are done. Close the browser and reboot the computer. Reopen the browser and go to www.ustream.tv/decoraheagles to test.

Multi Media Settings

Clear Flash Cookies and Settings

Clear Flash cookies. Follow this link. It will allow you to access your website Storage Settings panel: Once you are here, select the 'Delete All Sites' setting. Next, go to this link. Click the box next to "Allow third-party Flash content to store data on your computer". Close the browser and reboot the computer. Reopen the browser and test.

Website Storage Settings

Global Storage Settings

Download and Deploy Chrome

If none of it works, try downloading and installing the Chrome browser if that is an option for you. This is a very easy thing to do. Here's a link: https://www.google.com/chrome