Getting an error message? We’re still streaming. Solve the problem like this…

Some watchers are reporting stream availability errors on our site, explore.org, and youtube. If you are experiencing a “This livestream is not available error“, follow the steps below.

  • Log out of gmail, youtube, and all other google products/apps
  • Clear your cache and cookies (choose the ‘for all time‘ or ‘all‘ option)
  • Check to see if you can watch the stream before you log back in

If that doesn’t work, try opening an incognito tab or window, and seeing if you can watch there. This appears to be an issue with google-based cookies, so removing them or watching from a browser you don’t usually use should take care of the problem for now. The problem originated with google and we’re hoping they will fix it soon!

Don’t know how to clear cache and cookies? Follow this link to get instructions for every major browser: https://kinsta.com/knowledgebase/how-to-clear-browser-cache/.

Please comment on our Facebook page or email us to let us know if any of these fixes worked for you: we are getting more error reports than we usually do and your feedback will help us and everyone else. Thanks so much!